About the Role

We’re seeking a proactive, adaptable Systems Administrator who’s just as comfortable troubleshooting a broken laptop as they are designing our identity and access management systems. This is a multi-disciplinary role encompassing user support, IT infrastructure management, and security leadership. You’ll be the go-to expert for all things IT, ensuring our environment is secure, streamlined, and user-friendly.

Key Responsibilities

• Identity & Access Management
  • Own and improve our Single Sign-On (SSO) configuration and provisioning processes
  • Manage and evolve our Identity and Access Management (IAM) systems to meet security and compliance needs
  • Collaborate on IT policy development and CISM (Certified Information Security Manager)-related practices
• Infrastructure & Networking
  • Manage office network equipment including switches, firewalls, access points, and physical wiring to ensure stable and secure connectivity
  • Ensure network performance, access control, and device health are optimal
  • Implement and maintain local servers and cloud-based infrastructure to meet evolving operational and scalability needs
• User Support & Systems Operations
  • Provide escalation-level support and technical oversight for Mac and Windows environments, partnering with a junior support technician
  • Own the tooling, process design, and standards for IT support operations, ensuring smooth day-to-day execution
  • Step in to diagnose and resolve high-priority or complex issues when necessary
  • Maintain and optimize onboarding/offboarding workflows, including hardware, licensing, and access management
• Security & Compliance
  • Partner with leadership to ensure security policies are enforced and well-documented
  • Conduct security audits and proactively address vulnerabilities
  • Help prepare for compliance with relevant standards (e.g., SOC2, ISO 27001)

Required Qualifications

• 5+ years of relevant experience in systems administration, IT support, or security-focused IT roles
• Strong familiarity with both Apple macOS and Windows environments
• Hands-on experience with SSO solutions (JumpCloud, Okta, etc.)
• Proficiency in managing IAM tools, MDM platforms (like Apple Business Manager, JumpCloud, Okta, and other), and networking equipment
• Experience with networking infrastructure such as UniFi and Fortinet
• Experience with hosted infrastructure applications such as Microsoft Exchange or similar
• A proactive problem-solver who thrives in fast-paced, evolving environments
• Excellent communication skills and the ability to explain technical concepts to non-technical users
• A collaborative mindset, with a strong sense of ownership and accountability

Preferred Qualifications

• Experience in a startup or high-growth environment
• Exposure to compliance frameworks (e.g., SOC2, HIPAA, ISO 27001)
• Knowledge of scripting or automation tools (e.g., PowerShell, Bash)

About us

SuperFile is a fast-growing technology company redefining file management with state-of-the-art innovation. We provide enterprise-grade scalability and security, protecting organizations with the latest breakthroughs in file technology. With solutions that are trackable, unhackable, and take-backable, we empower our clients to take full control of their files while maintaining the highest levels of data security and compliance. At SuperFile, we are dedicated to fostering a collaborative and inclusive workplace where innovation thrives and our team members excel.

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Contact Us

If you have any question, please contact us at [email protected].

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Why work with us

At SuperFile, we believe that happy, healthy employees are the foundation of a thriving workplace. That’s why we offer a benefits package that supports your health, well-being, and work-life balance. When you join our team, you’ll gain access to a range of valuable benefits, including health, dental, and vision coverage, a 401(k)-retirement savings plan to help you achieve long-term financial security, as well as a generous Paid Time Off (PTO) policy that gives you the flexibility to take time when you need it most. Here’s what you can expect:

• Comprehensive Health Coverage: Stay healthy with access to robust health insurance plans, including medical, dental, and vision coverage for you and your family. Our plans are designed to offer flexibility, affordability, and access to top healthcare providers.
• Affordable Premiums & Low Co-Pays: We work to keep costs low, so your paycheck goes further. Our plans feature affordable premiums and competitive co-pays, ensuring you get the care you need without financial stress.
• Coverage for Your Loved Ones: We offer health, dental, and vision plans for dependents and partners, giving you peace of mind that your entire family is cared for.
• 401K: We know how important it is to plan for the future, and we’re committed to helping you build financial security. Our 401(k) plan is designed to give you the tools and support you need to prepare for retirement. Here’s how we make it easy for you to save:
  • Eligibility: Available to employees aged 21 with one year of service.
  • Employee Contribution: 1%–98% of W-2 wages, with contributions always 100% vested.
  • Employer Match: SuperFile matches 100% of the first 1% of compensation and 50% of the next 5% of compensation. Safe Harbor contributions will be 100% vested after two years of service.
• Accrued PTO: Your PTO is earned incrementally with each pay period, so you build up your time off throughout the year. This means you’ll have access to your earned PTO as soon as it accrues, allowing you to plan your time away in a way that works for you.
• Earn Up to 80 Hours of PTO Annually: Every year, you’ll have the opportunity to accrue up to a total of 80 hours (2 full weeks) of paid time off. Once you hit the 80-hour maximum, accruals pause until you use some of your available time. This ensures you have ample opportunity to use your time off.
• Start Earning From Day One: No waiting period required — you begin accruing PTO from your very first paycheck, so you can start planning your time off right away.
• Take Time When You Need It: Whether you need a vacation, personal day, sick day, mental health break, or a day to handle personal matters, our flexible PTO policy has you covered.
• Rollover Options: Roll over unused PTO into the following year, ensuring you don’t lose the time you’ve earned.
• Paid Holidays: In addition to your accrued PTO, enjoy 13 paid holidays throughout the year, giving you even more time to spend with family, friends, and loved ones.

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