Job Description

SuperFile is looking for a dynamic, experienced HR / People Operations Manager to lead our people operations and shape the way we hire, support, and grow as a team. You’ll oversee recruitment, employee relations, benefits, compliance, and workforce planning—while also helping to define the systems, values, and experiences that make SuperFile a place where great people thrive.

We’re looking for someone who brings structure, clarity, and thoughtfulness to everything they do—but who also stays open, adaptable, and energized by the opportunity to build. You’ve managed the essentials—hiring, legal matters, conflict resolution, team support—and now you’re ready to take things further. You care deeply about culture, connection, and creating a high-trust environment where people can do their best work.

This is a hands-on, high-impact role with the opportunity to shape how we grow and how our team feels supported along the way. Whether you’re refining benefits, resolving tough challenges, designing onboarding experiences, or coaching leaders, your work will ripple across the entire company. If you’re excited to build what’s next and create something truly meaningful, we’d love to meet you.

Key Responsibilities

• Policy & compliance: Develop, implement, and regularly review and update HR policies, handbook, and procedures to align with evolving federal requirements and regulations in every U.S. state and locality where we operate.
• People-Ops leadership: As the HR/People-Ops leader, continuously maintain, design and execute every facet of the people agenda—maintain hiring processes, run onboarding and off-boarding, handle employee-relations and performance cycles, support payroll preparation, benefits enrollment, and talent acquisition, implement HR systems, and deliver actionable workforce analytics—giving the entire employee population seamless, end-to-end support and a clear framework for growth.
• Onboarding & off-boarding: Own the full employee lifecycle—from offer letter through Day-1 orientation to exit checkout—ensuring every transition is seamless, documented, and compliant.
• PEO partnership & on-site support: Serve as the primary liaison to our Professional Employer Organization (PEO)—coordinating benefits, payroll, and compliance services—while acting as the on-site, go-to HR resource so employees always have a trusted point of contact for questions and assistance.
• Payroll partnership: Act as the HR liaison to Accounting for semi-monthly payroll; verify hours, PTO, and deductions, resolve variances, and approve final runs for accurate, on-time pay.
• Compensation & benefits: Design and maintain competitive total-rewards programs; benchmark market data, ensure legal compliance, and manage annual comp cycles.
• Employee relations: Act as the primary point of contact for employee-relations matters—supporting investigations, mediating workplace conflicts, and partnering with internal or external legal counsel on complex cases to ensure fair, compliant, and timely resolutions that mitigate organizational risk.
• Performance & succession: Lead goal-setting, reviews, and career-development processes; create succession plans to build the next generation of leaders.
• Data & budget ownership: Manage the People-Ops budget; track HR KPIs (turnover, engagement, compa-ratio) to surface risks and drive continuous improvement.
• Strategic advisory: Partner with senior leadership on org design, M&A diligence, and culture initiatives, providing data-driven insights to meet business objectives.
• Global collaboration: Work effectively with distributed teams across time zones using Slack, Zoom, and HRIS/ATS tools.
• Culture & engagement: Champion a values-driven culture by running pulse surveys, facilitating employee-led events, and turning feedback into action plans that raise engagement and retention across globally distributed teams.
• Talent acquisition partnership: Serve as the primary liaison to our external recruiting partner—aligning hiring forecasts, fine-tuning job briefs, and ensuring a seamless candidate experience from sourcing through offer acceptance.

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree or HR certification (e.g., SHRM-CP, PHR) is preferred.
• 5+ years of experience in HR management roles, with a proven track record of success in implementing HR strategies and initiatives.
• Thorough understanding of HR principles, practices, and regulations.
• Strong interpersonal and communication skills, with the ability to effectively interact with employees at all levels of the organization.
• Excellent problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency in HRIS software and Microsoft Office Suite.

About us

SuperFile is a fast-growing technology company redefining file management with state-of-the-art innovation. We provide enterprise-grade scalability and security, protecting organizations with the latest breakthroughs in file technology.

With solutions that are trackable, unhackable, and take-backable, we empower our clients to take full control of their files while maintaining the highest levels of data security and compliance. At SuperFile, we are dedicated to fostering a collaborative and inclusive workplace where innovation thrives and our team members excel.

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Contact Us

If you have any question, please contact us at [email protected].

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Why work with us

At SuperFile, we believe that happy, healthy employees are the foundation of a thriving workplace. That’s why we offer a benefits package that supports your health, well-being, and work-life balance. When you join our team, you’ll gain access to a range of valuable benefits, including health, dental, and vision coverage, a 401(k)-retirement savings plan to help you achieve long-term financial security, as well as a generous Paid Time Off (PTO) policy that gives you the flexibility to take time when you need it most. Here’s what you can expect:

• Comprehensive Health Coverage: Stay healthy with access to robust health insurance plans, including medical, dental, and vision coverage for you and your family. Our plans are designed to offer flexibility, affordability, and access to top healthcare providers.
• Affordable Premiums & Low Co-Pays: We work to keep costs low, so your paycheck goes further. Our plans feature affordable premiums and competitive co-pays, ensuring you get the care you need without financial stress.
• Coverage for Your Loved Ones: We offer health, dental, and vision plans for dependents and partners, giving you peace of mind that your entire family is cared for.
• 401K: We know how important it is to plan for the future, and we’re committed to helping you build financial security. Our 401(k) plan is designed to give you the tools and support you need to prepare for retirement. Here’s how we make it easy for you to save:
  • Eligibility: Available to employees aged 21 with one year of service.
  • Employee Contribution: 1%–98% of W-2 wages, with contributions always 100% vested.
  • Employer Match: SuperFile matches 100% of the first 1% of compensation and 50% of the next 5% of compensation. Safe Harbor contributions will be 100% vested after two years of service.
• Accrued PTO: Your PTO is earned incrementally with each pay period, so you build up your time off throughout the year. This means you’ll have access to your earned PTO as soon as it accrues, allowing you to plan your time away in a way that works for you.
• Earn Up to 80 Hours of PTO Annually: Every year, you’ll have the opportunity to accrue up to a total of 80 hours (2 full weeks) of paid time off. Once you hit the 80-hour maximum, accruals pause until you use some of your available time. This ensures you have ample opportunity to use your time off.
• Start Earning From Day One: No waiting period required — you begin accruing PTO from your very first paycheck, so you can start planning your time off right away.
• Take Time When You Need It: Whether you need a vacation, personal day, sick day, mental health break, or a day to handle personal matters, our flexible PTO policy has you covered.
• Rollover Options: Roll over unused PTO into the following year, ensuring you don’t lose the time you’ve earned.
• Paid Holidays: In addition to your accrued PTO, enjoy 13 paid holidays throughout the year, giving you even more time to spend with family, friends, and loved ones.

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